Return and exchange policy

Le Moi-Peau is committed to providing every customer with a worry-free shopping experience. Please read this policy carefully before placing your order.

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30-Day Money-Back Guarantee

If you experience skin allergies or discomfort due to product use within 30 days of receiving the product, you can apply for a full refund, and we will cover the return shipping costs.

Application method: Email to hello@lemoi-peau.comPlease attach your order number and a photo of the affected area.

The refund will be processed within 5–7 business days of receiving the returned item, and will be returned to the original payment method.

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Exchange Policy

The following situations are acceptableWithin 7 days of receiving the goodsIf you request an exchange, we will cover the shipping costs.

• The product has obvious manufacturing defects, or is unusable due to damaged packaging.

• The received product does not match the order.

Inapplicable situations: Products that have been opened and used, products with minor damage to the outer packaging but with intact contents, subjective preferences (such as fragrance or texture), and personal ordering errors.

If you experience any discomfort after using this product, please refer to the "30-Day Sensitive Skin Money-Back Guarantee" above.

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Precautions

• Sensitive refund guarantee: Each customer can apply for a refund only once for the same product.

• When requesting a refund, please pack the remaining products properly and return them.

• Exchange requests must be submitted within 7 days of receipt of the goods; requests submitted after this period will not be accepted.